Terms of Service | BrandVert.io

1. Who We Are & Acceptance

Plain English: By creating an account or using BrandVert.io, you agree to these Terms. You must be at least 18 years old (or have parental consent if 16–17 in an EU member state that allows it).

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you") and Kristjan Hoareau s.p., registered at Ulica Milana Majcna 35, 1000 Ljubljana, Slovenia, VAT ID SI35687665, registration number 8605556000 ("BrandVert.io", "we", "us", "our"), the operator of the platform accessible at brandvert.io.

By registering an account, clicking "I agree", or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.

You must be at least 18 years of age to use the Service. Users aged 16 or 17 may use the Service only with verifiable parental or guardian consent, where permitted by the law of their EU member state. The Service is not directed at children under 16.

2. The Service

Plain English: BrandVert.io is an AI-powered tool that detects and replaces text inside images for localisation purposes. You buy credits to run translations; the AI does the work.

BrandVert.io provides a software-as-a-service platform ("Service") that enables users to upload images, extract embedded text using artificial intelligence, edit that text, and generate new versions of the image with translated or modified text applied. The Service operates on a credit-based model. Certain features may be subject to plan-level restrictions. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. Accounts & Teams

Plain English: You're responsible for keeping your account secure. If you add team members, you're responsible for what they do inside your workspace.

You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us immediately at legal@brandvert.io if you suspect unauthorised access. BrandVert.io is not liable for losses caused by unauthorised account use.

The Service supports multi-user workspaces ("Tenants"). The account owner is solely responsible for managing role-based access and for all actions taken by invited team members within that workspace. BrandVert.io may act on instructions from any user with sufficient permissions inside a workspace without independent verification of authority.

4. Your Content & Copyright

Plain English: You own everything you upload. You own everything the AI produces for you. BrandVert.io claims zero copyright over any of it — uploaded images, extracted text, or translated output. We only touch your files to run the service you asked for.

4.1 Ownership of uploaded content. You retain all intellectual property rights, including copyright, in any images, text, or other materials you upload to the Service ("Input Content"). BrandVert.io acquires no ownership, copyright, or other proprietary interest in your Input Content by virtue of your use of the Service.

4.2 Ownership of generated output. All images produced by the Service as a result of processing your Input Content ("Output Content") are owned exclusively by you, subject to any rights held by third parties in the underlying Input Content. BrandVert.io makes no claim of authorship, copyright, or ownership over Output Content, regardless of the degree of AI involvement in its creation.

4.3 Limited licence to operate the Service. You grant BrandVert.io a limited, non-exclusive, royalty-free, worldwide licence to store, process, reproduce, and transmit your Input Content and Output Content solely to the extent necessary to provide and maintain the Service for you. This licence terminates when you delete the relevant content or close your account, subject to any residual backup retention period described in our Privacy Policy.

4.4 No training on your content. BrandVert.io does not use your Input Content or Output Content to train any machine learning model, and does not sublicense your content to any third party for that purpose.

4.5 Your responsibility for third-party rights. You represent and warrant that you hold all rights, licences, and permissions necessary to upload the Input Content and to authorise BrandVert.io to process it as described in these Terms. If your Input Content contains third-party copyrighted material (e.g. stock images, brand assets), you are solely responsible for ensuring you have a valid licence covering the use you intend to make of the Output Content. BrandVert.io accepts no liability for your infringement of third-party intellectual property rights.

4.6 AI-generated output disclaimer. Output Content is generated using artificial intelligence systems operated as part of the Service. The legal status of AI-generated works varies by jurisdiction and continues to evolve. BrandVert.io makes no representation as to the copyrightability or registrability of Output Content in any jurisdiction. You are solely responsible for any legal assessment of your Output Content.

5. Credits, Plans & Payment

Plain English: You buy credits to use the Service. Credits are consumed when translations complete successfully — failed translations are refunded automatically. Purchased credits are non-refundable. Your subscription renews automatically unless you cancel.

5.1 Credit-based model. The Service operates on a prepaid credit system. Credits are deducted from your balance when a translation job completes successfully. If a translation job fails, any reserved credits are automatically returned to your balance in full. Credits have no cash value and cannot be transferred, sold, or exchanged.

5.2 No refunds on purchased credits. All credit purchases are final and non-refundable, except as required by applicable mandatory law. Credits are a digital consumable delivered immediately upon purchase.

5.3 Right of withdrawal — waiver. If you are a consumer within the meaning of EU Directive 2011/83/EU, you have a statutory 14-day right of withdrawal from distance contracts. By initiating a credit purchase or activating a subscription plan, you expressly request immediate performance of the digital service and acknowledge that you lose your right of withdrawal once credits are delivered or the subscription period begins. This waiver does not affect any rights you have under mandatory consumer protection law that cannot be excluded by contract.

5.4 Subscriptions & auto-renewal. Subscription plans renew automatically at the end of each billing period unless cancelled before the renewal date. You may cancel at any time through your account settings. Cancellation takes effect at the end of the current billing period; no partial-period refunds are issued.

5.5 Credit expiry. Credits may be subject to an expiry period specified at the time of purchase or in your plan description. Credits that expire are permanently forfeited without refund.

5.6 Price changes. We reserve the right to change subscription prices or credit pack pricing. For existing subscribers, price changes take effect at the start of the next billing period following at least 30 days' written notice to your registered email address. Continued use of the Service after the effective date constitutes acceptance of the new pricing.

5.7 Payment processing. Payments are processed by Stripe, Inc., a third-party payment processor. By providing payment details, you agree to Stripe's terms of service. BrandVert.io does not store your full card details.

5.8 Taxes. Prices are displayed exclusive of VAT where applicable. VAT is added at checkout at the rate applicable to your jurisdiction. You are responsible for any other taxes or duties imposed by your local law.

6. Acceptable Use

Plain English: Use the Service legally and honestly. Don't upload content you don't have rights to, nothing illegal or harmful, and don't try to game the credit system or reverse-engineer the platform.

6.1 Permitted use. You may use the Service only for lawful purposes and in accordance with these Terms. You are solely responsible for all content you upload and all translations you generate.

6.2 Prohibited conduct. You must not:

upload content that infringes any third-party intellectual property, privacy, or personality rights;
upload content that is unlawful, defamatory, obscene, pornographic, threatening, or discriminatory;
use the Service to generate content intended to deceive, defraud, or harm any person;
attempt to circumvent the credit system, access controls, or billing mechanisms;
reverse-engineer, decompile, or attempt to extract the source code or underlying AI models of the Service;
use automated scripts, bots, or scraping tools against the Service without our prior written consent;
resell or sublicense access to the Service without our prior written consent;
use the Service in any way that could damage, overburden, or impair its infrastructure.

6.3 Consequences of breach. Breach of Section 6 may result in immediate suspension or termination of your account without refund of unused credits, at our sole discretion.

7. Service Availability

Plain English: We aim for high availability but we don't guarantee it. Planned maintenance and occasional outages can happen. We're not liable for downtime.

The Service is provided on an "as available" basis. We do not warrant uninterrupted or error-free availability. We will endeavour to provide advance notice of planned maintenance. We accept no liability for losses arising from Service unavailability, except where caused by our gross negligence or wilful misconduct.

8. AI Processing & Accuracy

Plain English: The translations and image edits are generated by AI. The results are often very good but not guaranteed to be perfect. Always review output before using it commercially.

The Service uses artificial intelligence to extract text from images and to apply translated text to generate Output Content. AI systems are probabilistic and may produce inaccurate, incomplete, or unexpected results. BrandVert.io makes no warranty, express or implied, as to the accuracy, linguistic correctness, or fitness for purpose of any Output Content. You are solely responsible for reviewing Output Content before any commercial, publication, or distribution use. BrandVert.io accepts no liability for losses arising from reliance on unreviewed AI-generated output.

9. Limitation of Liability

Plain English: Our liability to you is capped at what you paid us in the last 12 months. We're not liable for indirect losses like lost profits or lost data. These limits don't apply where law says they can't.

9.1 Cap on liability. To the maximum extent permitted by applicable law, BrandVert.io's total aggregate liability to you for any claim arising out of or related to these Terms or the Service — whether in contract, tort, or otherwise — shall not exceed the total fees paid by you to BrandVert.io in the twelve (12) months preceding the event giving rise to the claim.

9.2 Exclusion of consequential loss. To the maximum extent permitted by applicable law, BrandVert.io shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, or cost of substitute services, even if advised of the possibility of such damages.

9.3 Consumer rights preserved. Nothing in this Section limits or excludes liability that cannot be excluded under mandatory applicable law, including liability for death or personal injury caused by negligence, liability for fraud or fraudulent misrepresentation, or any liability that cannot be excluded under equivalent consumer protection legislation applicable in your jurisdiction.

9.4 No warranty of fitness. The Service is provided "as is" and "as available". We disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by law.

10. Indemnification

Plain English: If your content or your misuse of the Service causes a legal claim against us, you cover our costs.

You agree to indemnify, defend, and hold harmless BrandVert.io and its proprietor, officers, agents, and successors from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your Input Content; (b) your breach of these Terms; (c) your infringement of any third-party intellectual property or other rights; or (d) your violation of any applicable law.

11. Termination

Plain English: You can close your account any time. We can suspend or terminate your account for breach of these Terms. On termination, your content is deleted in accordance with our Privacy Policy.

11.1 Termination by you. You may close your account at any time via your account settings or by contacting legal@brandvert.io. Closure takes effect immediately. Unused credits are forfeited on closure and are non-refundable.

11.2 Termination by us. We may suspend or terminate your account immediately and without refund if you materially breach these Terms, if required to do so by law, or if we reasonably believe continued access poses a risk to the Service or other users. Where practicable, we will give you prior notice.

11.3 Effect of termination. On termination, your licence to use the Service ends immediately. We will delete your Input Content and Output Content in accordance with the retention periods described in our Privacy Policy. Sections 4, 9, 10, and 13 survive termination.

12. Changes to These Terms

Plain English: We'll give you 30 days' notice of material changes by email. Continuing to use the Service after the effective date means you accept the new Terms.

We may update these Terms from time to time. For material changes, we will notify you by email to your registered address at least 30 days before the effective date. Non-material changes (such as corrections, clarifications, or additions that do not reduce your rights) may be made without notice and take effect immediately. The current version of the Terms, with its effective date, is always published at brandvert.io/terms. Continued use of the Service after the effective date of material changes constitutes your acceptance of the revised Terms.

13. Governing Law & Dispute Resolution

Plain English: These Terms are governed by Slovenian law. For consumers in other EU countries, mandatory consumer protection rules in your country still apply. We'd always prefer to resolve disputes amicably first — email us before escalating.

13.1 Governing law. These Terms are governed by and construed in accordance with the laws of the Republic of Slovenia, without regard to its conflict of law provisions.

13.2 Jurisdiction. Subject to clause 13.3, any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Ljubljana, Slovenia.

13.3 Consumer rights. If you are a consumer habitually resident in another EU member state, you retain the benefit of any mandatory provisions of consumer protection law in your country of residence that cannot be excluded by contract, and you may bring proceedings in the courts of your country of habitual residence.

13.4 EU Online Dispute Resolution. The European Commission provides an Online Dispute Resolution (ODR) platform for consumers at ec.europa.eu/consumers/odr. BrandVert.io's contact point for ODR purposes is legal@brandvert.io.

13.5 Amicable resolution. Before initiating formal proceedings, we encourage you to contact us at legal@brandvert.io. We commit to responding within 15 business days and to making a genuine effort to resolve any dispute amicably.

14. General

14.1 Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and BrandVert.io regarding the Service and supersede all prior agreements or understandings.

14.2 Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

14.3 Waiver. Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.

14.4 Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights to a successor entity in the event of a merger, acquisition, or sale of substantially all assets, with notice to you.

14.5 Contact. For all legal notices and enquiries: legal@brandvert.io — Kristjan Hoareau s.p., Ulica Milana Majcna 35, 1000 Ljubljana, Slovenia.